ve77 Privacy Policy
Your personal information is completely safe at ve77. This policy explains how we collect, use, and protect your data.
This privacy policy ("Policy") is issued on behalf of the ve77 platform ("we", "us"). When you use ve77's website, app, or any of our services, you are considered to have accepted the terms of this Policy. We place the highest importance on the privacy of your personal information and act accordingly.
This Policy may be updated from time to time. We will notify you as early as possible of any significant changes. The latest version of the Policy will always be available on this page.
- Data Collection
- Data Use
- Data Retention
- Third Parties
- Cookies Policy
- Security
- Your Rights
- Minors
- Changes
- Contact
1 What Information We Collect
We collect various types of information from you when you open an account and use our services at ve77. This information falls into three categories:
1.1 Information You Provide Directly
This includes information you provide yourself when registering an account or using our services:
- Full name and date of birth
- Valid email address and mobile number
- National ID (NID) or passport details for identity verification
- Payment details: bKash, Nagad, Rocket, or Upay account numbers
- Your chosen username and password
1.2 Automatically Collected Information
The following information is collected automatically while you use the platform:
- IP address and device information (operating system, browser version)
- Login time, session duration, and activity logs
- Transaction history (deposits, withdrawals, betting records)
- Browsing behavior via cookies and similar tracking technologies
1.3 Information Received from Third Parties
In some cases, we may collect additional information from trusted third-party service providers for identity verification or fraud prevention purposes. Such collection is always carried out within the limits of applicable law.
2 How We Use Your Information
Collected information is used only for the purposes described below. ve77 does not sell your information to any marketing organization.
2.1 Service Operation and Improvement
- Creating, verifying, and managing accounts
- Processing deposits and withdrawals (via bKash, Nagad, Rocket, Upay)
- Managing bonuses, promotions, and VIP benefits
- Providing customer support and resolving complaints
- Improving platform performance and user experience
2.2 Security and Compliance
- Detecting and preventing fraudulent activity
- Preventing minors from accessing the platform
- Meeting anti-money laundering (AML) obligations
- Enforcing responsible gaming policies
2.3 Communications
- Sending important account notifications
- Exchanging support-related messages
- Informing you about relevant offers based on your consent
3 Data Retention Period
ve77 retains your personal information only for as long as is necessary to provide our services and meet our legal obligations.
Even after an account is closed, transaction records may be retained for a set period in accordance with applicable law, for anti-money laundering and dispute resolution purposes.
Once the retention period ends, we securely delete or anonymize your information so that you can no longer be identified in any way.
4 Sharing Information with Third Parties
ve77 does not sell, rent, or share your personal information with any third party for commercial purposes. However, sharing may be necessary in the following limited circumstances:
4.1 Service Provider Partners
We work with trusted third-party service providers for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical infrastructure management. These partners receive only the information needed for their specific task and are contractually bound to uphold our privacy standards.
4.2 Legal Obligations
We may disclose relevant information in response to a court order, a lawful request from a law enforcement agency, or any other legal obligation. In such cases, we always disclose only the minimum information necessary.
4.3 Business Transfers
If ve77's business is fully or partially merged with or transferred to another entity, user information may form part of that transfer. However, the terms of this Policy will continue to apply under the new ownership.
5 Cookies and Similar Technologies
The ve77 platform uses cookies and similar tracking technologies. These technologies store small files in your browser, which make the platform more functional and user-friendly.
5.1 Types of Cookies We Use
- Essential Cookies: Required for core platform functionality — maintaining login sessions, security verification.
- Functional Cookies: Remembering your preferences (language, payment method).
- Analytical Cookies: Understanding and improving platform usage — all data is kept anonymous.
5.2 Managing Cookies
You can block or delete cookies by changing your browser settings. Please note that disabling essential cookies may cause some services to not work properly.
6 Data Security Measures
ve77 applies industry-standard technical and administrative measures to protect your personal information. Our security framework includes:
- SSL Encryption: All data transmitted between you and our servers is secured via SSL/TLS encryption.
- Encryption of Stored Data: Sensitive data stored in our databases is kept in encrypted form.
- Access Controls: Only authorized staff can access specific data on a need-to-know basis.
- Regular Security Reviews: Our systems undergo regular security testing.
- Two-Factor Authentication: Two-factor authentication is available to protect your account.
While we strive to ensure the highest level of security, it is not possible to guarantee that any transmission or storage of data over the internet is 100% secure. We therefore ask you to stay vigilant — use a strong password and do not share it with anyone.
7 Your Rights and Options
As a user of the ve77 platform, you have the following rights regarding your personal information:
7.1 Right of Access
You can find out at any time what information we hold about you. Contact our support team to request a copy of this information.
7.2 Right to Rectification
If any of your stored information is incorrect, you can request a correction. You can update many details yourself directly through account settings.
7.3 Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, information required to fulfill legal obligations may not be possible to delete.
7.4 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional messages, you can opt out at any time. This can be done through account settings or via the support team.
8 Privacy of Minors
ve77's services are intended only for those aged 21 and above. We do not knowingly collect personal information from minors.
Age is verified at the time of account registration. If we become aware that a minor has created an account on our platform, that account and all associated information will be deleted immediately.
If you believe a minor is operating an account on ve77, please notify our support team right away.
9 Policy Changes and Updates
ve77 reviews and updates this privacy policy from time to time. Reasons for changes may include:
- Changes in legal or regulatory requirements
- Addition of new services or technologies
- Addressing user feedback or privacy-related concerns
- Keeping in line with best practices in data management
For significant changes, we will notify you in advance by email or via a platform notification. Continuing to use the platform after changes have been made means you are accepting the updated policy.
The latest privacy policy will always be available on this page.
10 Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact the ve77 support team. We are ready to help with any matter related to your privacy.
ve77's support service is available seven days a week, 24 hours a day, in both Bengali and English. Contact us directly via live chat or email.
Privacy Contact
For any questions regarding the protection of your information:
24/7 live chat and email support — in Bengali and English
Thank you for reading this privacy policy in full. ve77 believes that a transparent privacy policy is the foundation of earning user trust. Your information is a responsibility we take seriously.